Laced Hair is a premium hair extension and hair care brand based in Salt Lake City, Utah. We make Laced Hair Extensions and Laced Hair Care, train stylists through Laced Academy, and give back through the Laced Hair Foundation.
you asked, we answered
faq
about laced hair
What is Laced Hair?
Who founded Laced Hair?
Laced Hair was founded by Lacy Gadegaard-West, our CEO. She got her first set of extensions in hair school in 2002 and has spent over twenty years perfecting her methods. Laced Hair was established in 2010.
What kind of hair do you use?
Every Laced extension is made from 100% virgin, double drawn human Remy hair. We only select hair that has never been chemically processed, remove any hairs shorter than the specified length, and never process our hair with acids. We only buy hair from fairly
compensated donors.
Where are you located?
Our HQ and showroom is at The Gateway, 71 S Rio Grande St, Salt Lake City, UT 84101. Our salon is at 11176 S Auto Mall Dr, Sandy, UT 84070. You can pick up online orders at either location.
products and methods
What extension methods do you offer?
We offer interLACED Wefts, Hand Tied Wefts, Machine Sewn Wefts, Halfsies, Tape-Ins, interLACED Tape-Ins, Keratin Bonds, I-Tips and Volume Clip-Ins. Many come in a Waved texture too, including interLACED Wefts.
What lengths do you offer?
Lengths vary by method and shade:
- interLACED Wefts: 18", 20", 22" and 25"
- Hand Tied and Machine Sewn Wefts: 16", 18", 20", 22" and 25"
- Halfsies: 14", 18", 20" and 22"
- Tape-Ins: 14", 18", 22" and 25"
- interLACED Tape-Ins: 14", 18" and 22"
- Keratin Bonds: 18" and 22"
- I-Tips: 22"
- Volume Clip-Ins: 16", 20" and 24"
What is an interLACED weft?
interLACED is our hybrid weft. It has the lightweight, low profile feel of a hand tied weft with the coverage and durability of a machine sewn weft, so installs are easier for stylists and more comfortable for clients.
How much hair comes in an interLACED pack?
Each interLACED pack is 1 long weft, about 38" wide, the same amount of hair as a Halfsies pack. It weighs about 56.5 grams at 18", 59 grams at 22" and 66 grams at 25".
Can I cut interLACED wefts?
Yes. You can cut the seam of an interLACED weft to any width to fit your client's head shape, and blend multiple colors.
What are Halfsies?
Halfsies are half packs of our Hand Tied or Machine Sewn Wefts, so you can buy exactly the volume you need or blend colors.
What are Double Stacked interLACED Wefts?
A two layer, multi tonal weft with double the hair of a standard interLACED pack, in one weft about 38" wide. They come in six shades: Smoke Stack, Old Money Brunette, Honey Blonde, Crème Brulée, Chai Latte and Blondie.
What is Waved hair?
Waved extensions air dry with a soft beachy wave and can be styled straight, blown out or curled. They're the best match for clients with wavy hair or soft natural curls.
choosing your hair
How much hair do I need?
It depends on your natural hair thickness and the look you want. Each product page lists general guidelines, and our Gram Guide and Spec Sheet shows the weight of every method and
length. A typical full interLACED install uses about 3 to 4 packs, depending on your natural hair's thickness and the length and volume you want. Thanks to their low profile, up to 6 interLACED wefts can be applied per row for maximum volume, and interLACED blends best on fine to medium hair that's shoulder length or longer. Your Laced certified stylist will confirm the
exact amount at your consultation.
Why do your grams matter?
Our hair keeps the same density from top to bottom at every length. Many brands sell the same grams in longer lengths, so the hair thins out toward the ends. With Laced, longer hair still looks full.
What kind of hair do you use?
Every Laced extension is made from 100% virgin, double drawn human Remy hair. We only select hair that has never been chemically processed, remove any hairs shorter than the specified length, and never process our hair with acids. We only buy hair from fairly
compensated donors.
How do I find my color match?
The most reliable way is our Color Collection ring: 35 swatches of 12" hair made from 100% human Remy hair. Hold a swatch up to your ends, since that's where extensions show most. If your hair is dimensional, start with a dimensional or rooted shade. Clients can also find a
certified Laced stylist for a color consultation.
Can I exchange the Color Collection?
Yes. If it's in pristine condition in its original packaging, you can exchange it for store credit toward your hair purchase.
Can I blend colors?
Yes, and a perfect match is often a custom blend of two or three shades. That's exactly what Halfsies and interLACED packs are made for.
stylists, pro accounts and education
Can stylists get wholesale pricing?
Yes. Licensed stylists who register for a free Pro account save 15% and more on everything Laced Hair, and up to 50% on Laced Hair Care. Once you're approved, usually within 3 business days, your discount applies automatically when you're logged in.
I'm not a stylist. Can I still buy Laced Hair?
Yes, anyone can shop Laced Hair. For the best results we recommend a certified Laced stylist, and you can find one near you with our Stylist Locator. Our Volume Clip-Ins are a great stylist optional choice.
How do I get Laced certified?
Through Laced Academy. We offer live trainings, online certifications you can take at your own pace, and one on one training. Live classes include a full kit and certification. The Laced Library
adds ongoing tutorials and pro tips. If you're new to extensions, we recommend starting with Beaded Weft 101 to learn the foundations of weft installation, then interLACED Weft 201 to
master our signature method. Not sure where to start? Email our education team at education@lacedhair.com and we'll help you choose the right path.
Do you have a wholesale program for salons?
Yes. Hair for Days is our wholesale program for salons. You apply in about five minutes, build a package of your most used extensions, and save big on bulk inventory, with free merch and accessories included.
Can my salon carry Laced Hair Care?
Yes. Pros save up to 50% on Laced Hair Care wholesale bundles and salon kits, or buy any three products and save 40% with mix and match.
Can I start my own hair extension brand?
Yes. White Label lets you build fully branded extensions under your own name, with your logo and packaging. Learn more at buildyourownextensions.com or read how to start your own hair extension brand.
orders, shipping, and exchanges
How long does shipping take?
Standard shipping takes 4 to 7 business days and ships within 2 business days. Express options (1 to 2, 2 to 3, or 3 to 4 business days) ship the same business day when ordered by 9 am MST, or 12 pm MST for Utah orders. Orders are processed Monday through Friday, excluding holidays. See our shipping policy.
When will an item be back in stock?
Restock timing varies by product. Tap "Notify Me" on the product page, or turn on text, email or push alerts in our app, and we'll tell you the moment it's back.
What is your return policy?
We don't offer refunds, but we're happy to exchange for an item of equal value or store credit within 14 days of purchase. Hair must be unused, in its original packaging, with the ties at the top intact, and we'll need photos first. Discontinued items are final sale, and shipping is never refundable. See Returns and Exchanges.
How do I start an exchange?
Message us through our contact page with "Credit + your order number" as the subject, for example "Credit + #123456." Our team will reply with next steps.
Why should I keep the black card in my hair pack?
The black "Keep This Card" insert lists your hair's batch number. Keep it after your install, because we need it to look up your hair if anything goes wrong, and it must be included with any
exchange.
Can I color my extensions?
Yes, but coloring, toning or bleaching can affect quality and longevity, and colored hair can't be exchanged. We recommend working with a certified Laced stylist.
What payment options do you offer?
We offer Shop Pay Installments and Klarna at checkout.
How do I reach customer care?
Chat with us on our site or in the Laced app, or email customercare@lacedhair.com. Our team is available weekdays from 8 am to 3 pm MST, excluding holidays, and replies to messages sent after hours in the order they come in.
care and laced hair care
How long do Laced extensions last?
With proper care, Laced Hair extensions can last up to one year. Longevity depends on how they're cared for, and improper coloring or toning can shorten it. Wefts need to be reinstalled every 4 to 8 weeks depending on growth.
How should I care for my extensions?
- Use sulfate free, paraben free, salon grade products.
- Avoid products with alcohol or ethanol.
- Use a spray leave in conditioner to prevent tangling and dryness.
- Braid your hair before bed and sleep on a silk pillowcase.
- Brush gently, holding the base near your scalp with your other hand.
More tips in Extensions Hair Care 101.
What is Laced Hair Care?
Laced Hair Care is our extension safe scalp and hair care line: Scalp Exfoliating Shampoo, Conditioning Masque, Scalp Serum, Hydrating Oil, Invisible Broad Spectrum Mineral Sunscreen SPF 30, the Metal Gua Sha Comb and Hair Growth Vitamins
Is Laced Hair Care safe for extensions?
Yes. Laced Hair Care is extension safe, color safe, sulfate free, vegan and cruelty free.
laced hair foundation
What is the Laced Hair Foundation?
The Laced Hair Foundation is our 501(c)(3) nonprofit. It gifts hair extensions and wigs, at no cost, to women experiencing hair loss from medical conditions.
Why did Lacy start the Foundation?
In 2015, Lacy was diagnosed with an inoperable brain tumor, which later led to a Multiple Sclerosis diagnosis, and she lost 70% of her natural hair during treatment. She met other women facing hair loss at Huntsman Cancer Institute in Salt Lake City and started the Foundation to help them feel like themselves again.
How do I nominate someone?
Anyone can nominate a woman experiencing medical hair loss, including themselves, through the Nominate a Recipient form at lacedhairfoundation.org. Each recipient receives one head of hair extensions or one wig, and our board aims to reply within 7 business days.
brand
education
support
Life is short. Your hair doesn't have to be.
