top questions

​​How can I purchase Laced Hair products?

We welcome all customers (stylists and clients), certified hair professionals, and salon owners to try (and fall in love with) Laced Hair. Apply today to receive our exclusive Laced Hair stylist discount.

Tell me about Club Laced!

Club Laced is our free loyalty program where you can earn points by shopping and engaging in our brand that turns into gift cards to go towards future purchases. Head here and scroll to the bottom for all of our Club Laced FAQ's

I’m a certified stylist—can I get a discount?

Yes! CLICK HERE.

I'm not a stylist—Can I still purchase hair from Laced?

Yes, you can—We do recommend working with a certified Laced Hair stylist for the best results. We also offer clip-ins, perfect for special occasions! CLICK HERE to learn more.

What is your return policy?

Our returns and exchanges policy can be found HERE

What is Laced Hair made out of?

Laced Hair is 100% human Remy Hair. All Laced Hair is ethically sourced and we maintain close relationships with our manufacturers to ensure highest quality, care and packaging.

I have a question about an order. Can you help? 

Chat us up in app between hours of 8 am – 3 pm M-TH or email us anytime at customercare@lacedhair.com!

How do I get Laced Certified?

Head to Laced Academy and get started… 

What type of payment options do you offer?

We offer both ShopPay installments and Klarna. Select your preferred method at checkout.

care and maintenance

How should I care for Laced Hair extensions?

Click here for our tips and tricks on haircare.

Can I dye my hair extensions?

We offer a wide variety of colored hair extensions so that you can match color as closely as possible! Dying your Laced Hair extensions may compromise the quality and longevity of your hair extensions, so we recommend you work with a certified Laced Hair specialist for best results. Please note: Laced Hair extensions can be colored but we cannot exchange or return any extensions that have been toned, bleached or colored.

How long will my hair extensions last? 

With proper care and maintenance Laced Hair extensions can last up to one year; however, Laced Hair extensions longevity varies and requires proper care and maintenance. Please note: the longevity and integrity of hair may be compromised if improperly cared for or altered i.e. improperly toned, colored/bleached on extensions.

How can I extend the life of my hair extensions?

Purchase salon quality oils, shampoo, conditioner, moisturizing leave-in products and only use sunscreens that are specifically formulated for hair extensions to extend the longevity of your hair extensions. See more on our aftercare page.

buyers' guide

I need help color matching, what’s the best approach?

Clients: Find a certified stylist near you by clicking here, then call to schedule a consultation. Otherwise you can chat us up in app or email us at customercare@lacedhair.com.

Stylists: Order a color sample collection: Laced Hair Color Collection or Double Stacked Color Collection.

Laced Hair is 100% human, Remy hair and slight color variations may occur.

How often do you restock products?

We strive to keep all products in stock and ready for purchase. While restocking timelines do vary by product—sign up to get notified! To sign up, head to your desired product page and select “NOTIFY ME” or subscribe for text, email or push notifications on our app for restocking updates.

How much hair do I need?

While the amount of hair required varies by clients preference, and natural hair thickness, we have given general guidelines in the product description on the individual product page.

What type of products does Laced Hair offer?

We offer 9 different methods of hair extensions in multiple lengths and colors.

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