This policy explains how we process, ship, and deliver every Laced Hair Extensions order — from the moment you check out to the moment your package arrives. Please review it before placing your order so you know what to expect.

PROCESSING TIMES

We do our best to get packages out as quickly as possible, and processing time may take up to 48 hours for our standard 4-7 Business Day shipping. We prioritize our express shipping orders and they are shipped the same day if the order is placed prior to cutoff time. If there is an issue with your order, we will reach out to you via email. Processing time may be longer during launches, sales, restocks, or high-volume periods, and does not include shipping transit time.

Orders are processed Monday through Friday, excluding weekends and holidays. Exactly when your package ships depends on when you order:

• Before the cutoff: Order with express shipping before the cutoff time (see the table below), and your package ships that same business day.

• After the cutoff: Order with express shipping after the cutoff time — or on a weekend or holiday — and your package ships the next business day.

SHIPPING OPTIONS & DELIVERY TIMEFRAMES

Choose the speed that works for you at checkout. All cutoff times are in Mountain Standard Time (MST).

All transit estimates are in business days and exclude weekends and holidays.

EXPEDITED SHIPPING

Expedited shipping options reduce transit time only. They do not shorten order processing time if the order is placed after cutoff or on a weekend/holiday. We do however prioritize our express shipping packages first.

ORDER & ADDRESS CHANGES

• Address changes: Please reach out through our contact page before your order ships — we can't guarantee changes once it's in transit.

• Checkout errors: Spot a mistake at checkout (wrong method, color, or length)? Contact us within one hour of placing your order so we can get any corrections or additional invoices done before it's processed.

TRACKING YOUR ORDER

As soon as your order leaves our warehouse, we'll email you tracking details so you can follow your package to your door. Please make sure that your Laced Hair Account has an updated email address that you can receive emails to.

INTERNATIONAL ORDERS

We ship to customers around the world. Once your order ships, international packages typically arrive within 7–21 business days, depending on the destination country, the shipping method selected, and customs processing — this is in addition to our standard processing time. Delivery to major markets (Canada, the UK, and Western Europe) tends to fall toward the faster end of that range, while more remote destinations or extended customs review can push delivery toward the slower end.

International orders may be subject to sales tax, customs duties, and other import charges imposed by the destination country. These charges are the responsibility of the customer and are not included in your order or shipping total at checkout. Because these fees vary by country, Laced Hair Extensions is not able to estimate or cover them on your behalf.

SHIPPING COSTS & DELAYS

• Shipping fees: Shipping charges are non-refundable, including on orders that are returned for exchange.

• Carrier delays: Once a package leaves our facility, delivery is in the hands of the carrier. We're not responsible for packages that are lost, damaged, or delayed in transit.

• Holiday season: Order volume increases significantly around holidays, which can extend processing and delivery times beyond our standard estimates. We appreciate your patience during these periods.

QUESTIONS?

If you have any questions about your order or this policy, reach out to our team through the contact page and we'll be happy to help.