If you are not completely satisfied or have ordered the wrong color, we are more than happy to offer you an exchange for another item of the same value or store credit. Exchange must be made within 14 days of original purchase but must meet the criteria below. We do not offer refunds.
LACED HAIR EXTENSIONS THAT ARE NOT IN ORIGINAL PACKAGING WITH THE TIES AT THE TOP OF THE EXTENSIONS INTACT OR ANY PRODUCT THAT HAS BEEN USED OR IS NOT IN ORIGINAL PACKAGING CANNOT BE RESTOCKED AND CANNOT BE EXCHANGED. IF WE RECEIVE THE EXCHANGE AND IT DOES NOT MEET THIS CRITERIA, IT WILL BE SENT BACK TO YOU AT YOUR EXPENSE. LACED HAIR IS NOT RESPONSIBLE FOR ANY LOST PRODUCTS NOT SHIPPED TO OR FROM OUR COMPANY.
HOW TO EXCHANGE FOR IN-STORE CREDIT
1. Send us a message by visiting https://lacedhair.com/pages/contact and using "Credit + " as the subject of your Email or Chat. EXAMPLE: "Credit + #123456".
2. Please be on the lookout for a reply from us, requesting additional information.
PREPARING YOUR EXCHANGE FOR SHIPPING
1. Please include the paper invoice included in your order and the black "KEEP THIS CARD" insert which is located in the pack of hair.
2. Please use a standard, padded envelope to protect the hair and its packaging, like the one it was sent in. As a reminder, we cannot restock opened or damaged hair and it will be returned at your expense.
3. Please print and attach the return label in the appropriate place.
4. Drop off the package at your local USPS.
WHAT TO EXPECT WHEN YOUR EXCHANGE HAS BEEN RECEIVED BY LACED HAIR HEADQUARTERS
1. You will receive an email from a Laced Hair Customer Service representative stating your return has been received.
2. If the product is viable for exchange, we will issue you an in store credit in the form of an e-gift card for the amount you paid minus taxes and shipping charges.
3. You will receive an email with a code for the gift card, which can be applied towards any future purchases.