Return Policy

LACED HAIR RETURN/EXCHANGE POLICY:
If you are not completely satisfied or have ordered the wrong color, we are more than happy to offer you an exchange for another item of the same value or store credit. Exchange must be made within 14 days of original purchase, must be unused, and in the original packaging.  Used or product that is not attached to the original packaging cannot be returned or exchanged. Please note that Laced Hair is not responsible for any shipping fees including custom fees. 

 

HOW TO PROCESS AN EXCHANGE:

  1. You will receive an invoice with your online order. The bottom of the invoice is an exchange form. Fill out the necessary fields and include this with your package for exchange.
  2. Upon receipt of your package, a representative from Laced Hair headquarters will email you, notifying you that your package has been received and is being processed. 
  3. If the item you are hoping to exchange for is of equal value, your order will be shipped out to you.
  4. If the item you are hoping to exchange for is of lesser or greater value, you will be issued a store credit to the email associated with your account, in the form of an eGift Card. You can go to www.lacedhair.com to use and to place your new order. 

WE DO NOT ISSUE REFUNDS, ONLY EXHANGES OR IN-STORE CREDIT.

SHIPPING ISSUES
If you were shipped the wrong order or a faulty item, please notify us immediately by contacting Support@lacedahir.com and quoting the order number and fault or incorrect item. We will send you the correct item upon receipt of proof that you have sent back the wrong or faulty item. Shipping is non-refundable except in cases where we may have made an error.  

 
COLOR MATCHING
Our hair is 100%  human, remy hair and as such, (as with all organic products) slight color variations are expected. As a result, we can not guarantee perfect color consistency with each batch of hair. If you find that the color is different than expected please follow the return policy to make an exchange. 

 

 PROCESSING TIMES
Orders are processed Monday through Friday excluding weekends and holidays. Tracking information is sent via email on the day that the order is shipped out. 

 

STANDARD SHIPPING WITHIN THE UNITED STATES:
Most in-stock items should arrive on your doorstep or in your mailbox within 4-7 business days after we receive your order.

 

PRIORITY 2-3:
Orders placed by 9am MST will be processed the same business day. Most in-stock items should arrive on your doorstep or in your mailbox within 2-3 business days after we receive your order (excluding holidays).



OVERNIGHT: 
AVAILABLE WITHIN THE UNITED STATES ONLY
Orders placed before 12:00pm MST will be processed and shipped the same business day. Orders placed after 12:00pm MST will be processed and shipped the following business day (excluding holidays). Orders placed on Friday after 12:00pm MST will be processed and shipped the following Monday (excluding holidays).

STANDARD SHIPPING INTERNATIONAL:
Most in-stock items should arrive on your doorstep or in your mailbox within 7-11 business days after we receive your order.

 

ADDITIONAL INFORMATION
If a change of address is made directly with your local post office or FedEx, Laced Hair will not be held responsible for any lost or misdelivered parcels. Requests for change of address must be made directly with Laced Hair via Support@lacedhair.com prior to your order being shipped.

If a customer error in the shipping address is made during the checkout process (eg, incorrect/incomplete address), customers must contact Laced Hair via Support@lacedhair.com one hour after the order is placed for correction. Otherwise once shipped the customer must contact the USPS or Fedex to have changes made.

Laced Hair is not responsible for lost, stolen or mishandled packages   (eg,damanged/opened parcels) during the delivery process.

Laced Hair is not responsible for packages delayed in transit. This includes the Holiday season.

The shipping cost for orders is non refundable.

 

 

 

 

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