Enhancing Client Experience: Our Secret
Greasy scalp, brittle ends, and breakage galore… Chances are as an extension specialist, you’ve seen it all, and despite your very best efforts, what your clients chose to do after you craft the hair of their dreams creates their experience.
There are ways around these nightmares though, and as always, we’ve created solutions to keep your clients happy with you (and your profits) in mind!
As you know, your clients’ product usage and habits makes or breaks their hair health, so ensuring their regimen runs as smoothly as possible is in both of your best interests. Dedicating time during the appointment to educate them on the importance of utilizing only the best products for hair extensions (paraben & sulfate free of course), plus incorporating a lightweight, hydrating oil daily, greatly boosts your clients’ chances of long term satisfaction with their hair.
Coupling that education with a rundown of effective at home hair care habits, i.e. proper brushing, washing, etc. helps you prevent all the most common hair extension mishaps (dryness, slippage, tangling, and matting).
Rather than just discussing hair extension safe products, carrying them in your salon allows you to curate an even better client experience, while simultaneously increasing your earning potential per client. If you haven’t heard, pros receive 40% off all LHC products, giving you the chance to keep a hefty chunk of profit on each product sold!
We’re about to let you in on one of our favorite pricing hacks taught in Laced Academy: selling hair extension installations as a package.
Rather than installing your clients’ extensions and then setting them free hoping for the best, you have the power to craft a much more intentional experience by bundling hair extension care essentials, plus a physical copy of aftercare instructions, into their installation cost for a slight increase!
Aside from boosting your profit per service, this also allows you to sell extensions as a luxury experience rather than just a product, and position yourself as a knowledgeable extension specialist dedicated to the top-notch, all inclusive service clients with higher budgets are seeking.
Here are a few of our absolute must-have hair extension safe retail necessities:
Aftercare Cards: no more guesswork. We’ve outlined each and every detail of safe hair extension wear to save you the time responding to daily DMs.
Hydrating Hair Oil: helps maintain the shiny, soft state of our extensions throughout the duration of wear without weighing strands down
Scalp Serum: boosts growth at the root, especially in areas of lower density.
Conditioning Masque: gives strands a resurgence of moisture, and brings clients a spa-like experience in their shower
Scalp Exfoliating Shampoo: removes all buildup and gently stimulates the surface of the scalp, leaving a truly clean slate and encouraging new growth
We offer all four of these products in individual packages, or sets of 12 for an even steeper discount, and if you’re looking for the most bang for your buck, our salon kits offer the entire LHC lineup for the steepest discount of all!
Of course, we’re dedicated to getting you exactly what you want, so if you’d like to curate a custom wholesale retail package, our team would love to assist you!
By carrying hair extension safe products in your salon, you’re doing much more than simply stocking retail - you’re investing in your client experience and giving your business additional opportunities for growth! The right aftercare routine preserves extensions’ integrity longer, creating happier clients, and gives you a clean canvas to come back to for each maintenance appointment. At the end of the day, positioning yourself as the go to luxury hair extension specialist benefits everyone, especially you!