Have You Seen Our Updated Return Policy?

Sep 28 2020 2 Comments

We updated our return policy, and we want to give you a run down on some important things to note. If you aren’t satisfied with the product or ordered the wrong color, we are more than happy to fix it if you follow these steps!

  1. Returning Guidelines

Exchanges must be made within 14 days of the original purchase, must be unused and in its original packaging. It must be noted that used product or product not in its original packaging cannot be exchanged. Shipping fees to return said product are not covered by Laced.

  1. In-store Credit

In exchange for the unused returned package, we can offer you in-store credit for the value of the item. This can be used to purchase a different color or product that better suits your needs.

  1. How to Exchange an Order

To get started, Send us a message by visiting https://lacedhair.com/pages/contact and using "Credit + {{order number}}" as the subject of your email. EXAMPLE: "Credit + #123456". Upon the receipt of this email, we will then email a return address label to the email address associated with the order.

  1. Preparing Exchange for Shipment

Remember to include the paper invoice and the black card that says “keep this card” in your exchange package. Standard envelopes with padding are the best way to protect the hair. Print and attach the return label given in the appropriate spot, and then off it goes to our headquarters.

  1. What Happens Next

If the returned product is approved for exchange, we will send you an e-gift card for the amount you spent minus taxes and shipping charges. The e-gift code will come in an email.

To read our full Return Policy and other info regarding returns, check out this link https://lacedhair.com/pages/return-policy.

Laced Hair Extensions is a premium 100% Remy Human Hair Extension brand founded by CEO, Lacy Gadegaard- West. Laced Hair offers Machine Sewn Wefts, Hand Tied Wefts, Tape-in Extensions, Clip-ins, Keratin Bond, I-Tip Extensions as well as hands on education via our Academy Training Courses.

If you are a Licensed Cosmetologist who would like to stand out and advance in your career, the Laced Hair Academy is for you! The Laced Hair Stylist Locator provides easy discoverability for our Laced Hair Certified Stylists across the nation. Our headquarters and Laced Hair Salon are located 30 minutes from Downtown Salt Lake City, Utah with educators located throughout the U.S and Canada.

The Laced Hair Foundation is our nonprofit organization founded by our founder and CEO, Lacy Gadegaard- West. It exists to empower women suffering from hair loss with confidence by providing extensions for its recipients at no charge. Whether you are looking for premium hair extensions or want to further your career by taking our education course, we welcome all our #lacedhairbabes with open arms in our inclusive culture and community. We are proud to have equipped thousands of women with confidence across the globe.

Follow us on social media @lacedhairextensions and @lacedhairfoundation for exclusive news and content!


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